SuperFlex Support

Need help with SuperFlex?
Support starts here.

Get fast answers on account access, subscriptions, data requests, and app troubleshooting. If you need help from a human, email us directly.

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Get Help Fast

Pick the topic that matches your issue

Most requests are solved quickly when the first message includes clear details.

Account & sign-in help

Can't sign in, missing your verification email, or need account access restored? Include the email on your account and what you see on screen so we can troubleshoot quickly.

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Subscriptions & billing

Need help with a renewal, cancellation, or refund request? Subscriptions are managed through Apple's App Store, and we can point you to the exact next step.

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Data export & deletion

Need a workout data export or want your account deleted? We can help confirm where to do it in-app and answer any edge-case questions before you make irreversible changes.

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FAQ

Common support questions

Quick answers for the issues we see most often across account, billing, and data requests.

What should I include in a support request?
Include the email tied to your SuperFlex account, your device model, iOS version, and a clear description of what happened. If possible, include screenshots or a short screen recording plus the exact steps that led to the issue.
How do I cancel SuperFlex Pro?
SuperFlex subscriptions are managed through your Apple ID. Open iOS Settings, tap your name, choose Subscriptions, then select SuperFlex and cancel. Cancellation takes effect at the end of the current billing period.
How do refunds work?
Refunds for App Store purchases are handled by Apple. If you need help finding the correct refund flow, email support@superflex.fit and we will point you to Apple's refund request page.
Can I export my workout data?
Yes. You can export workout logs as CSV from Settings in the app. If export fails or the file looks incomplete, contact support and include the issue details so we can investigate.
How do I delete my account?
You can permanently delete your account from Settings inside the app. This removes server-side data associated with your account. Active subscriptions still need to be canceled separately through Apple.

Still stuck? We'll help directly.

Email support@superflex.fit and include your account email, device, iOS version, and issue details. For policies, see Privacy Policy and Terms of Service.

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